Our Customer Services department is open Monday to Friday from 9.00am to 6.00pm. We are also open on Saturday mornings from 9am to 12pm. We are closed on Sunday’s and bank holidays. Calls are charged at local rate.

Our Accounts department is open Monday to Friday from 9.00am to 6.00pm. We are also open on Saturday mornings from 9am to 12pm. We are closed on Sunday’s and bank holidays. Calls are charged at local rate.

Account Cancellations
To cancel your account please either call or email quoting your account username. We will require all cancellation requests to be submitted as a written request in the form of an email.

Our Support helpdesk is open Monday to Friday from 9.00am to 12.00pm. We are also open on Saturday mornings from 9am to 12pm. We are closed on Sunday’s and bank holidays. Calls are charged at local rate.

Complaints 
If you would like to register a complaint, here are a number of different ways you can contact us:

By Email:
You can e-mail us your complaint via complaints@bluethumb.co.uk

By Phone:
You can contact the Customer Care team directly on 0845 0041685 from 9.00am to 6.00pm. We are also open on Saturday mornings from 9am to 12pm. We are closed on Sunday’s and bank holidays.